Confirms Ongoing Commitment to Continuous Quality Improvement, Security, Total Traceability and Enhanced Customer Satisfaction.
HolaDoctor, today announced that the Integrated Translation Process (English/Spanish)® developed and applied to its Spanish language translations, has been re-certified by TÜV Rheinland as complying with ISO 9001:2008 (Certificate Registration No. 01 10006 054304) and also certified as complying with EN 15038.
ISO 9001:2008 is accepted worldwide as the standard that defines quality and a commitment to continuous improvement. The certification indicates that an organization conforms to a quality management system that is able to consistently provide a service that meets customer and applicable regulatory requirements and aims to enhance customer satisfaction.
The EN 15038 standard was originally established by the European Committee for Standardization (CEN) in 2006 on the basis of recommendations of the European Union of Associations of Translation Companies (EUATC) in an attempt to define processes and quality measures in the translation industry.
The EN 15038 standard covers the core translation process including commissioning, translation, proofreading, review, project management, quality control, traceability, and delivery. It helps describe and define the entire service and offers a set of procedures and best practices involved in all aspects of the translation process. Reliable, constant quality is possible only through defined and traceable processes. Standards such as the ISO 9001 and EN 15038 are used as differentiators in the translation industry.
HolaDoctor delivers translations by providing a high level of quality certification, security and traceability. This is achieved via the integration of the total business process in a purpose built translation facility; all aspects of the clients’ work are carried out within the facility by fully qualified employees and no freelance individuals are involved at any stage.
“Working with some of the largest companies in the healthcare industry for many years, we know that quality and quality standards compliance are not mere regulatory requirements, but rather absolute necessities for gaining the trust and business of our customers” commented Deborah Dean, HolaDoctor®’s President & COO.
By having ISO 9001:2008 and EN 15038 certification, HolaDoctor demonstrates that excellence in quality management is ingrained in its daily translation and cultural adaptation operations as well as being an ongoing commitment to improvement and enhanced customer satisfaction.
About HolaDoctor
HolaDoctor is the global leader of Hispanic Health & Wellness content, programs, and related services for businesses and Hispanic consumers. Since its founding in 1999 as DrTango, HolaDoctor has built a database of over 1.3 million Hispanic consumers with their individual health profiles; developed and operates over 500 multilingual healthcare websites; translated over 100 million words of healthcare content; and developed evidence-based obesity prevention and education programs that have been implemented at a state-wide level. Today, with offices in the United States and Latin America, as well as an extensive network of translators worldwide, HolaDoctor delivers innovative and culturally appropriate solutions to the global marketplace.
Contact:
Catalina Rodriguez
678-242-6779
crodriguez@holadoctor.net
